Lead the Change management for DMS Eco Systems (MDW, Ace MDW, WYH, SYOUV, M2ALL, mobile apps and other portals) as a review / decision making tool.
Need to act as a first point of contact for dealerships for any support related to DMS Eco Systems.
Coordination with AFS IT team, Vendor team and Business team to resolve the Channel Partners queries/issues on DMS
Drive towards DMS sustenance, discipline, usage and data quality.
Periodic reviews will Dealer DP/CEO /GM on DMS data quality and improvement.
Conducting dealership Audits in terms of DMS Usage and compliance
Various analyses on DMS & Ace MDW data time to time for the respective Zone.
Implementation of all new technology initiatives rolled out at Dealerships as per schedule.
Own the responsibility for Training, sustainability & feedback at the dealership on various applications related to DMS Eco systems.
Coordination with IT Team for Link Deliveries, Network & Hardware Equipment’s for dealership before DMS rollout.
Work closely with AO & Zonal Team ASMs/CCMs/MMDs during rollout period
Conduct post rollout refresher training for Dealer DMS Champions & also participate in AO/Zonal trainings for Sales & Service GMs/SMs as per schedule
Believe in Train the trainer and give Training to the Area office & DMS Champions on Updates/Upgrades from time to time.
Age (in yrs.)
Minimum 4 yrs experience,
Experience in Automotive Sector is a must, closely working with Dealers for minimum 2-3 years. Preferably done rollout for any DMS/CRM across Auto-industry. Can also be from the implementation agency doing the rollout for the auto company
4 – 8 Yrs
Critical Skills Sets ( if any)
Knowledge of Sales, Service and Spare parts process at dealerships,