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Customer service officer 38 views

More Information

  • Role/FunctionBranch:Customer Service Officer
  • DepartmentBranch Banking
  • LocationECL240:Guwahati1 Cluster,
  • Openings10
  • Experience0 to 2 (Years)
  • SkillsBranch: Customer Service Officer
  • Posted On30-Jun-2020

Job Description

About Branch Banking:

With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services

About the Role:

As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers

Key Responsibilities

· Process transactions efficiently and accurately while maintaining high service standards

· Handle customer queries and provide appropriate solutions

· Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products

· Manage relationships with mapped customers to increase the depth of existing relationships

· Achieve sales targets as assigned by the organization on a monthly basis

· Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Qualifications:

Optimal qualification for success on the job is:

· Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

· Knowledge of banking regulations and norms

· Maintain a high level of knowledge of banking products and services

· Good communication (both verbal and written) skill in both English and the local language

· Ability to handle pressure and meet deadlines

· Good networking and relationship building skills

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