Experience 4.5-8 Years
To assign and track tickets and change requests for service delivery. (1.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (2.) To perform knowledge transition during project enhancements (3.) To troubleshoot and resolve tickets raised by the clients. (4.) To undertake training programs for new joinees (5.) To update self on latest technologies and related areas
SKILLS:Technical Skills-Package Solution-MS Dynamics CRM
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